State Farm® Insurance Agent Patricia Restrepo
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
DoorH
November 22, 2024
"If you can, talk to Cristal! Really appreciate her thoroughly answering all my questions! She’s a sweetheart, very kind and patient!!"
"Hello, it sounds like Cristal did an amazing job! I’m glad to hear she was able to help you and that you had such a positive experience. If you have any more questions or need further assistance, feel free to reach out!"
Albis Herrera
November 20, 2024
"Más que agradecida con con el personal de state farm Que me atendió , gracias por ayudarme a obtener un seguro acorde a mis necesidades, por explicarme todo detalladamente y el buen trato los recomiendo al cien ,"
"Hola Albis, ¡Qué bueno escuchar que tu experiencia con el personal de State Farm fue tan positiva! Es genial saber que te ayudaron a encontrar un seguro que se ajusta a tus necesidades y que recibiste un trato amable y detallado. Agradecer a quienes brindan un buen servicio es muy importante, y tus recomendaciones seguro serán valiosas para otros. ¡Gracias por compartir tu opinión!"
Valerie Chavers
November 11, 2024
"Sending a big THANK YOU to my agent Cristal. She was so sweet, kind and helpful with all of my questions and needs. I am beyond grateful she was so patient with me and was able to take care of everything, before my trip. Thank you again. I appreciate everything. 🤍"
"Hi Valerie, you're very welcome! It's wonderful to hear that Cristal provided such exceptional support and care. Having an agent who is attentive, and patient can make all the difference, especially when preparing for a trip. If you have any more feedback or need assistance in the future, feel free to reach out. Safe travels!"
Jacqueline gaytan
November 9, 2024
"I want to give a shoutout for Cristal , who helped me save with my auto !"
"Hi Jacqueline, thank you for the shoutout! I'm so glad I could help you save on your auto insurance. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your savings!"
Lizbeth Roman
November 9, 2024
"Great customer service and love the rates not over priced. Thanks Crystal for all you help and getting lower rates."
"Hello Lizbeth, thank you so much for your kind words! I'm thrilled to hear that you’re happy with the rates and the service. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. I’m here to help!"
Sheily Guzman
November 9, 2024
"Thank you so much for your help Cristal V. Made everything so smooth and easy !"
"Hi Sheily, I'm glad to hear that I could help make things easier for you. If you need any more assistance in the future, feel free to reach out."
Daniela Caminero
October 31, 2024
"Alicia y Cristal was Excellent Customer Service"
"Hi Daniela, thank you for your feedback! We're thrilled to hear that Alicia and Cristal provided you with excellent customer service. We'll make sure to pass along your compliments to them. If there's anything else you'd like to share or if you have any other questions, feel free to let us know!"
N S
October 24, 2024
"I am located in San Antonio and was helping manage my elderly parents' water damage claim for their property in Katy from afar. I struggled to get the claims adjuster, Brandon Daniels, to release payments for receipts and competing estimates that my dad and I had submitted to revise his claims RCV estimate. Despite sending multiple emails with detailed explanations and supporting documentation, the adjuster continued to delay, demand more paperwork, and repeatedly reschedule our phone calls. After over a month of back-and-forth, the process became increasingly frustrating, especially when compared to my previous, smoother experiences with AAA and Ryze Claim Solutions. When I was informed that I had only a few business days before the water mitigation company would place a lien on the property—due to the adjuster retracting his initial promise to release payment—I panicked. I called and texted my adjuster to discuss the lien situation, but he would not respond to my calls, texts, or emails. Though my dad had made a partial payment as a deposit to begin the work immediately, I couldn’t understand why State Farm wouldn’t provide reimbursement for an open, active water damage claim that had not been denied and exceeded our deductible. Desperate, I reached out to my local San Antonio office to request an urgent in-person meeting. Although they explained that, since the policy wasn’t through their office, they couldn’t directly assist, they provided me with Patricia’s office number and even contacted Patricia’s office on my behalf. Cristal Vazquez from Patricia’s office was then assigned to our case. From our first conversation, she was incredibly professional, compassionate, and detail-oriented. She carefully listened to all my concerns and immediately took charge, bridging the communication gap with the adjuster. Thanks to Cristal’s timely intervention, we were able to avoid the lien, and Brandon finally released a payment. Cristal thoroughly documented all my concerns and ensured everything was uploaded into our file, which ultimately compelled the adjuster to release payments for both the water mitigation and some hotel reimbursements. While most people could have said "ma'am, im sorry, but we don't deal with the claim's adjusters" she broke the mold and did everything she could to help! State Farm issues multiple checks rather than a lump sum, and while the claim is still open with a small sum yet to be reimbursed, I never could have reached this point without Cristal’s help. I also connected with Brandon’s supervisor, Matthew, who was instrumental in getting the estimate properly revised to reflect the full RCV of our damages. Cristal followed up consistently to ensure the payments arrived on time, and her dedication made all the difference. I told Cristal that she was literally my angel and that she helped brighten my day when the previous few weeks had been so difficult and heavy. I deeply appreciated everything she did for me and the multiple hours she spent to help solve my issues. Her professionalism, clear communication, and attention to detail made a significant impact, and I highly recommend her to anyone in need of exceptional support during a crisis. While the overall situation was incredibly stressful and emotionally difficult, I’m glad to know that my parents and their home will be taken care of by this amazing office and incredible staff at a time of need."
"Hello N S, it sounds like Cristal truly made a difference for you during a challenging time. Your heartfelt words highlight her dedication and the positive impact she had on your situation. It’s wonderful to hear that her professionalism and support provided you with some comfort amidst the stress. It’s always reassuring to know that you have a reliable team to turn to when you need help. Thank you for sharing your experience; it will surely encourage others to seek out the exceptional support you received!"
Alicia Flores
October 23, 2024
"Huge thanks to Ms. Cristal and the State Farm team for helping me get life insurance! She explained all the benefits and why it's so important, making the whole process super easy. I really appreciate the support!"
"Hello Alicia, you're very welcome! We're thrilled to hear that Ms. Cristal, and the State Farm team were able to assist you in securing life insurance. It's great to know that the process was made easy and that you found the information helpful. If you have any more questions or need further assistance in the future, feel free to reach out!"
Oliver Ravard
October 22, 2024
"Cristal was so helpful with my request. She patiently explain to me all the process and the information I needed to provide. Now everything is updated and ready."
"Hi Oliver, thank you for sharing your experience! We're thrilled to hear that Cristal was so helpful and took the time to explain everything to you. It’s great to know that your request is now updated and ready. If you need any further assistance, feel free to reach out!"
teejay alabi
October 2, 2024
"They didn't excellent job helping me sort out my payments"
"Hello Teejay, we're glad we were able to help you. Thank you for your review!"
Julian Camacho Cubides
September 18, 2024
"Buen servicio al cliente, tarifas atractivas, respuesta rapida y oportuna. La atención de Daniela es genial y Cristal me ayudó con la ultima emisión, espero los precios confirmados se mantengan conforme a lo indicado una vez se realice la validación por parte de State Farm."
"Hola Julian, es genial saber que la atención de Daniela ha sido genial y que Cristal te ayudó con la última emisión. Esperemos que los precios confirmados se mantengan de acuerdo a lo indicado una vez que State Farm realice la validación. Si tienes alguna otra pregunta o necesitas más información, estaré encantado de ayudarte."
Sydney Tiet
September 13, 2024
"AMAZING! Cristal is my girl and really helped me find a great rate for my car insurance. She was very understanding and listened to my concerns and wants and was able to find something that matched my needs perfectly! I could not recommend her more!!!"
"Hi Sydney, I'm thrilled to hear that Cristal was able to help you find a great rate for your car insurance and tailored it to your specific needs and preferences. It's wonderful when someone takes the time to listen to your concerns and desires, ensuring that you get exactly what you're looking for. Thank you for recommending her! If you have any more questions or need further assistance, feel free to let me know."
Kasey M
September 13, 2024
"Thanks to Cristal she’s helped me out through everything to find ways to keep my insurance with State Farm and answered all my questions !"
"Hello Kasey, That's wonderful to hear! Cristal seems to have provided you with valuable guidance and support in finding ways to maintain your insurance with State Farm and addressing any inquiries you had. It's great when you have someone who can assist you throughout the process. If you have any more questions or need further assistance, don't hesitate to reach out!"
Dina Kawerdy
September 13, 2024
"Cristal helped me so much finding good ways to lower my premium and staying on top of underwriting alerts on my account she is awesome!”"
"Hi Dina, I'm glad to hear that Cristal was able to assist you in finding effective ways to lower your premium and keeping you informed about underwriting alerts. It sounds like she did an excellent job, and I'm sure she appreciates your kind words. If you have any more questions or need further assistance, feel free to let me know!"
Arturo M.
August 30, 2024
"Thank you Cristal for all your help. Cristal is a true professional with outstanding customer service. It's rare to find great customer service these days and she definitely sets the standard high. She was patient and kind when helping me fill out my paperwork. I couldn't have asked for a better experience."
"Hi Arturo, I'm glad we could assist you. I'll make sure to pass on your kind words to Cristal. She truly values providing exceptional customer service and will be delighted to hear about your positive experience. If you need any further assistance, feel free to reach out."
Edith
August 23, 2024
"The only reason I’m here writing this review is because of sweet Cristal, where do I even start, I have never in any company been treated the way she treated me over the phone she was very patient with me and I am a lot older so I had to ask her to repeat some things to me like five times I felt bad but it was the tone and attitude she gave me which really made her stand out from the others. Loving kind respectful are only some of the thousands of words I can use to describe her. It sounds crazy but she made my day I usually don’t like bothering people over the phone but she was just a darling to me! Cristal is now going to be my go to girl!"
"Hello Edith, thank you for taking the time to share your wonderful experience with Cristal! It's fantastic to hear that she treated you with such patience and kindness during your phone interaction. It's important to have someone who can make you feel comfortable and valued, especially when asking for assistance. I'm glad that Cristal stood out among others and made your day. It's great to have a go-to person like her. If you ever need any further help or have more questions, don't hesitate to reach out."
jazz faith
August 23, 2024
"Cristal has been so helpful and I love her enthusiastic personality! She’s very trustworthy! I recommend 100% this office"
"Hi Jazz, thank you for your positive feedback! I'm glad to hear that Cristal has been helpful and that you appreciate her enthusiastic personality. It's great to have someone trustworthy assisting you. Your recommendation is highly appreciated. If you have any other questions or need further assistance, feel free to let me know!"
Jose Perez
August 14, 2024
"Thanks to Cristal I am so happy with my insurance rate she’s so helpful and so trustworthy, I highly recommend!!"
"Hi Jose, Thank you for sharing your positive experience with Cristal! It's wonderful to hear that she was able to help you find an insurance rate that you are happy with. It's always great to work with someone who is helpful and trustworthy. Your recommendation is much appreciated! If you have any more questions or need further assistance, feel free to ask!"
Josh Giron
August 14, 2024
"Great experience with Daniel & Daniela! I had the best service with both of them and was able to get a life for myself. I would recommend this to my friends and family."
"Hi Josh, thank you for sharing your positive experience with Daniel and Daniela! It's great to hear that you had a wonderful service with them and that it has helped you improve your life. I'm sure your friends and family would appreciate your recommendation. If you have any more questions or need further assistance, feel free to ask!"
James Shin
August 5, 2024
"During recent rate reviews and research, I collaborated with Daniela at the Patricia Restrepo State Farm office. She was highly responsive and professional, which led me to transfer my policies to this office. Daniela eventually helped me lower my policy rates. She is fantastic to work with, and I highly recommend her and this State Farm office."
"Hi James, thank you for sharing your positive experience with Daniela at the Patricia Restrepo State Farm office. It's great to hear that she was highly responsive and professional, which influenced your decision to transfer your policies to this office. It's even better that Daniela was able to help you lower your policy rates. Your recommendation of Daniela and the State Farm office is greatly appreciated. If you need any further assistance, feel free to ask."
Mini GC
July 30, 2024
"I don’t really like leaving reviews but when the customer service is so good sometimes you just have to share it! Cristal was so patient with me and answered all my questions and concerns I appreciate her time and effort explaining all coverages and plans State Farm has to offer. Thanks Cristal!"
"Hello Mini, thank you for sharing your positive experience with State Farm's customer service and specifically mentioning Cristal. It's great to hear that she provided excellent assistance by patiently addressing all your questions and concerns, explaining the various coverages and plans available. I'll make sure to pass on your appreciation to the appropriate parties. If you have any more questions or need further assistance, feel free to let me know!"
Phuong Truong
July 30, 2024
"Cristal was very professional and she she took her time to explain any questions I had comparing my old insurance with amax to the State Farm coverage."
"Hi Phuong, thank you for your feedback! It's great to hear that Cristal provided professional service and took the time to explain the differences between your old insurance with Amax and State Farm coverage. If you have any more questions or need further assistance, feel free to ask!"
Alaniece Diaz
July 29, 2024
"I just want to take the time and say Cristal and Daniela are so sweet and so nice and are always ready to help me with my auto insurance changes and helping me maintain a steady rate if it was not for them idk !! I truly recommend these ladies!"
"Hello Alaniece, thank you for sharing your positive experience with Cristal and Daniela! It's wonderful to hear that they have been so helpful and attentive in assisting you with your auto insurance changes and maintaining a steady rate. I'm sure they will be thrilled to know that their efforts are appreciated. If you have any more questions or need further assistance, feel free to ask."
Dolly Diaz
July 20, 2024
"The office staff is AMAZING!!! Exceptional customer service. They take the time to hear you out & explain options to get you the lowest rate, exceeding my expectations.Cristal was wonderful and i was very impressed with her professionalism. Cristal was able to find me & my teenage daughter the best, lowest rate for my auto insurance policy unlike the previous 3 quotes i was given from other insurance offices. I am very content. I highly recommend this office and will definatley refer my friends and family."
"Hello Dolly, thank you for sharing your positive experience with the office staff! It's great to hear that they provided exceptional customer service and took the time to understand your needs and find you the best rate for your auto insurance policy. We're glad you are satisfied with their service, and we appreciate your recommendation to your friends and family. If you have any more questions or need further assistance, feel free to ask!"