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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Hector Pleitez

February 5, 2025

5  out of  5
rating by Hector Pleitez
"Oswaldo was quick to respond and made sure I got more coverage and better pricing. Would highly recommended this office for your insurance needs."
We responded:
"Hi Hector, thank you for sharing your positive experience with Oswaldo! It’s great to hear that he was able to provide you with better coverage and pricing. Your recommendation will surely help others in finding the right insurance solutions. If you have any further questions or need assistance, feel free to ask!"
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Estefani Hernandez

January 29, 2025

5  out of  5
rating by Estefani Hernandez
"I am so thankful for Cristal’s good customer service she has walked me through so much in this new journey of being with State Farm and I’m so honored to have someone so patient and so kind and so informative to help me and guide me along the way with this new insurance company! Thank you so much Cristal !!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Ann Lacefield

January 16, 2025

5  out of  5
rating by Ann Lacefield
"I really appreciate how professional, thorough, and flexible Cristal was in helping me get this policy in place. . The process was easy. I felt heard in what I needed. The cost was better than my previous insurance company. I am very happy with my decision to join State Farm and the team of Patricia Restrepo."
We responded:
"Hello Ann, thank you for sharing your positive experience! It's wonderful to hear that Cristal provided you with professional and thorough assistance, and that you felt heard throughout the process. It’s great to know that you found a better cost with State Farm and that you're satisfied with your decision. If you have any further questions or need assistance in the future, don’t hesitate to reach out!"
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Chidi Chidume

January 14, 2025

5  out of  5
rating by Chidi Chidume
"I met Cristal and she was very helpful and patient with me. They're very professional and always happy to assist in every possible way."
We responded:
"Hi Chidi, thank you for your feedback! It’s wonderful to hear that Cristal was helpful and patient during your interaction. Professionalism and a willingness to assist can really enhance the experience. If you have any more questions or need further help, don’t hesitate to reach out!"
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marielsa

January 14, 2025

5  out of  5
rating by marielsa
"I had an appointment with Crystal Vazques She helped me with questions about my car insurance She took interest in explaining coverage and how it works Very personable and knowledgeable Thanks again Crystal"
We responded:
"Hello Marielsa, thank you for sharing your positive experience with Crystal Vazques! It’s great to hear that she was able to assist you with your car insurance questions and provide clear explanations about your coverage. Her personable and knowledgeable approach can make a big difference. If you have any more questions or need further assistance, feel free to reach out!"
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Sunitha tirumalaraju

January 7, 2025

5  out of  5
rating by Sunitha tirumalaraju
"I really recommend Patricia Restrepo - state farm insurance. She is very patient and answering all my questions which helps me to understand and save some money."
We responded:
"Hi Sunitha, thank you for sharing your recommendation! It's great to hear that Patricia Restrepo at State Farm Insurance provides excellent service and takes the time to answer all your questions. Having an agent who is patient and informative can make a big difference, especially when it comes to understanding insurance options and saving money. If anyone is looking for reliable insurance guidance, we're here to help!"
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R Ramirez

December 19, 2024

5  out of  5
rating by R Ramirez
"I had a great experience at Patricia Restrepo, Stephania helped me save money & was very knowledgeable. The process was quick and easy. They have texting capability which is very helpful! I highly recommend them for all your insurance needs."
We responded:
"Hi R Ramirez, Thank you so much for your wonderful feedback about your experience with Patricia Restrepo! We're thrilled to hear that Stephania was able to assist you in saving money and that you found the process quick and easy. We’re also glad you appreciated our texting capability—it’s designed to make communication as convenient as possible for our clients. Your recommendation means a lot to us, and we look forward to continuing to serve your insurance needs in the future. If you have any further questions or need assistance, feel free to reach out!"
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Kaylee Dinh

December 13, 2024

5  out of  5
rating by Kaylee Dinh
"Crystal and Alisa was very helpful with all the questions I had. I really recommend this office to everyone!"
We responded:
"Hi Kaylee, thank you so much for your kind words! We're thrilled to hear that Crystal and Alisa were able to assist you and that you had a positive experience. Your recommendation means a lot to us! If you have any more questions or need further assistance, feel free to reach out anytime."
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DoorH

November 22, 2024

5  out of  5
rating by DoorH
"If you can, talk to Cristal! Really appreciate her thoroughly answering all my questions! She’s a sweetheart, very kind and patient!!"
We responded:
"Hello, it sounds like Cristal did an amazing job! I’m glad to hear she was able to help you and that you had such a positive experience. If you have any more questions or need further assistance, feel free to reach out!"
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Albis Herrera

November 20, 2024

5  out of  5
rating by Albis Herrera
"Más que agradecida con con el personal de state farm Que me atendió , gracias por ayudarme a obtener un seguro acorde a mis necesidades, por explicarme todo detalladamente y el buen trato los recomiendo al cien ,"
We responded:
"Hola Albis, ¡Qué bueno escuchar que tu experiencia con el personal de State Farm fue tan positiva! Es genial saber que te ayudaron a encontrar un seguro que se ajusta a tus necesidades y que recibiste un trato amable y detallado. Agradecer a quienes brindan un buen servicio es muy importante, y tus recomendaciones seguro serán valiosas para otros. ¡Gracias por compartir tu opinión!"
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Valerie Chavers

November 11, 2024

5  out of  5
rating by Valerie Chavers
"Sending a big THANK YOU to my agent Cristal. She was so sweet, kind and helpful with all of my questions and needs. I am beyond grateful she was so patient with me and was able to take care of everything, before my trip. Thank you again. I appreciate everything. 🤍"
We responded:
"Hi Valerie, you're very welcome! It's wonderful to hear that Cristal provided such exceptional support and care. Having an agent who is attentive, and patient can make all the difference, especially when preparing for a trip. If you have any more feedback or need assistance in the future, feel free to reach out. Safe travels!"
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Jacqueline gaytan

November 9, 2024

5  out of  5
rating by Jacqueline gaytan
"I want to give a shoutout for Cristal , who helped me save with my auto !"
We responded:
"Hi Jacqueline, thank you for the shoutout! I'm so glad I could help you save on your auto insurance. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your savings!"
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Lizbeth Roman

November 9, 2024

5  out of  5
rating by Lizbeth Roman
"Great customer service and love the rates not over priced. Thanks Crystal for all you help and getting lower rates."
We responded:
"Hello Lizbeth, thank you so much for your kind words! I'm thrilled to hear that you’re happy with the rates and the service. If you need any further assistance or have any questions in the future, don’t hesitate to reach out. I’m here to help!"
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Sheily Guzman

November 9, 2024

5  out of  5
rating by Sheily Guzman
"Thank you so much for your help Cristal V. Made everything so smooth and easy !"
We responded:
"Hi Sheily, I'm glad to hear that I could help make things easier for you. If you need any more assistance in the future, feel free to reach out."
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Daniela Caminero

October 31, 2024

5  out of  5
rating by Daniela Caminero
"Alicia y Cristal was Excellent Customer Service"
We responded:
"Hi Daniela, thank you for your feedback! We're thrilled to hear that Alicia and Cristal provided you with excellent customer service. We'll make sure to pass along your compliments to them. If there's anything else you'd like to share or if you have any other questions, feel free to let us know!"
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N S

October 24, 2024

5  out of  5
rating by N S
"I am located in San Antonio and was helping manage my elderly parents' water damage claim for their property in Katy from afar. I struggled to get the claims adjuster, Brandon Daniels, to release payments for receipts and competing estimates that my dad and I had submitted to revise his claims RCV estimate. Despite sending multiple emails with detailed explanations and supporting documentation, the adjuster continued to delay, demand more paperwork, and repeatedly reschedule our phone calls. After over a month of back-and-forth, the process became increasingly frustrating, especially when compared to my previous, smoother experiences with AAA and Ryze Claim Solutions. When I was informed that I had only a few business days before the water mitigation company would place a lien on the property—due to the adjuster retracting his initial promise to release payment—I panicked. I called and texted my adjuster to discuss the lien situation, but he would not respond to my calls, texts, or emails. Though my dad had made a partial payment as a deposit to begin the work immediately, I couldn’t understand why State Farm wouldn’t provide reimbursement for an open, active water damage claim that had not been denied and exceeded our deductible. Desperate, I reached out to my local San Antonio office to request an urgent in-person meeting. Although they explained that, since the policy wasn’t through their office, they couldn’t directly assist, they provided me with Patricia’s office number and even contacted Patricia’s office on my behalf. Cristal Vazquez from Patricia’s office was then assigned to our case. From our first conversation, she was incredibly professional, compassionate, and detail-oriented. She carefully listened to all my concerns and immediately took charge, bridging the communication gap with the adjuster. Thanks to Cristal’s timely intervention, we were able to avoid the lien, and Brandon finally released a payment. Cristal thoroughly documented all my concerns and ensured everything was uploaded into our file, which ultimately compelled the adjuster to release payments for both the water mitigation and some hotel reimbursements. While most people could have said "ma'am, im sorry, but we don't deal with the claim's adjusters" she broke the mold and did everything she could to help! State Farm issues multiple checks rather than a lump sum, and while the claim is still open with a small sum yet to be reimbursed, I never could have reached this point without Cristal’s help. I also connected with Brandon’s supervisor, Matthew, who was instrumental in getting the estimate properly revised to reflect the full RCV of our damages. Cristal followed up consistently to ensure the payments arrived on time, and her dedication made all the difference. I told Cristal that she was literally my angel and that she helped brighten my day when the previous few weeks had been so difficult and heavy. I deeply appreciated everything she did for me and the multiple hours she spent to help solve my issues. Her professionalism, clear communication, and attention to detail made a significant impact, and I highly recommend her to anyone in need of exceptional support during a crisis. While the overall situation was incredibly stressful and emotionally difficult, I’m glad to know that my parents and their home will be taken care of by this amazing office and incredible staff at a time of need."
We responded:
"Hello N S, it sounds like Cristal truly made a difference for you during a challenging time. Your heartfelt words highlight her dedication and the positive impact she had on your situation. It’s wonderful to hear that her professionalism and support provided you with some comfort amidst the stress. It’s always reassuring to know that you have a reliable team to turn to when you need help. Thank you for sharing your experience; it will surely encourage others to seek out the exceptional support you received!"
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Alicia F

October 23, 2024

5  out of  5
rating by Alicia F
"Huge thanks to Ms. Cristal and the State Farm team for helping me get life insurance! She explained all the benefits and why it's so important, making the whole process super easy. I really appreciate the support!"
We responded:
"Hello Alicia, you're very welcome! We're thrilled to hear that Ms. Cristal, and the State Farm team were able to assist you in securing life insurance. It's great to know that the process was made easy and that you found the information helpful. If you have any more questions or need further assistance in the future, feel free to reach out!"
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Oliver Ravard

October 22, 2024

5  out of  5
rating by Oliver Ravard
"Cristal was so helpful with my request. She patiently explain to me all the process and the information I needed to provide. Now everything is updated and ready."
We responded:
"Hi Oliver, thank you for sharing your experience! We're thrilled to hear that Cristal was so helpful and took the time to explain everything to you. It’s great to know that your request is now updated and ready. If you need any further assistance, feel free to reach out!"
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teejay alabi

October 2, 2024

5  out of  5
rating by teejay alabi
"They didn't excellent job helping me sort out my payments"
We responded:
"Hello Teejay, we're glad we were able to help you. Thank you for your review!"
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Julian Camacho Cubides

September 18, 2024

5  out of  5
rating by Julian Camacho Cubides
"Buen servicio al cliente, tarifas atractivas, respuesta rapida y oportuna. La atención de Daniela es genial y Cristal me ayudó con la ultima emisión, espero los precios confirmados se mantengan conforme a lo indicado una vez se realice la validación por parte de State Farm."
We responded:
"Hola Julian, es genial saber que la atención de Daniela ha sido genial y que Cristal te ayudó con la última emisión. Esperemos que los precios confirmados se mantengan de acuerdo a lo indicado una vez que State Farm realice la validación. Si tienes alguna otra pregunta o necesitas más información, estaré encantado de ayudarte."
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Sydney Tiet

September 13, 2024

5  out of  5
rating by Sydney Tiet
"AMAZING! Cristal is my girl and really helped me find a great rate for my car insurance. She was very understanding and listened to my concerns and wants and was able to find something that matched my needs perfectly! I could not recommend her more!!!"
We responded:
"Hi Sydney, I'm thrilled to hear that Cristal was able to help you find a great rate for your car insurance and tailored it to your specific needs and preferences. It's wonderful when someone takes the time to listen to your concerns and desires, ensuring that you get exactly what you're looking for. Thank you for recommending her! If you have any more questions or need further assistance, feel free to let me know."
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Kasey M

September 13, 2024

5  out of  5
rating by Kasey M
"Thanks to Cristal she’s helped me out through everything to find ways to keep my insurance with State Farm and answered all my questions !"
We responded:
"Hello Kasey, That's wonderful to hear! Cristal seems to have provided you with valuable guidance and support in finding ways to maintain your insurance with State Farm and addressing any inquiries you had. It's great when you have someone who can assist you throughout the process. If you have any more questions or need further assistance, don't hesitate to reach out!"
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Dina Kawerdy

September 13, 2024

5  out of  5
rating by Dina Kawerdy
"Cristal helped me so much finding good ways to lower my premium and staying on top of underwriting alerts on my account she is awesome!”"
We responded:
"Hi Dina, I'm glad to hear that Cristal was able to assist you in finding effective ways to lower your premium and keeping you informed about underwriting alerts. It sounds like she did an excellent job, and I'm sure she appreciates your kind words. If you have any more questions or need further assistance, feel free to let me know!"
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Arturo M.

August 30, 2024

5  out of  5
rating by Arturo M.
"Thank you Cristal for all your help. Cristal is a true professional with outstanding customer service. It's rare to find great customer service these days and she definitely sets the standard high. She was patient and kind when helping me fill out my paperwork. I couldn't have asked for a better experience."
We responded:
"Hi Arturo, I'm glad we could assist you. I'll make sure to pass on your kind words to Cristal. She truly values providing exceptional customer service and will be delighted to hear about your positive experience. If you need any further assistance, feel free to reach out."
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Edith

August 23, 2024

5  out of  5
rating by Edith
"The only reason I’m here writing this review is because of sweet Cristal, where do I even start, I have never in any company been treated the way she treated me over the phone she was very patient with me and I am a lot older so I had to ask her to repeat some things to me like five times I felt bad but it was the tone and attitude she gave me which really made her stand out from the others. Loving kind respectful are only some of the thousands of words I can use to describe her. It sounds crazy but she made my day I usually don’t like bothering people over the phone but she was just a darling to me! Cristal is now going to be my go to girl!"
We responded:
"Hello Edith, thank you for taking the time to share your wonderful experience with Cristal! It's fantastic to hear that she treated you with such patience and kindness during your phone interaction. It's important to have someone who can make you feel comfortable and valued, especially when asking for assistance. I'm glad that Cristal stood out among others and made your day. It's great to have a go-to person like her. If you ever need any further help or have more questions, don't hesitate to reach out."